Privacy policy

FERHANI operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) in order to provide a curated shopping experience.

This Privacy Policy explains how FERHANI collects, uses, and shares your personal information when you visit or make a purchase through our Services, or otherwise communicate with us.

By using our Services, you agree to the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you.

Depending on how you interact with FERHANI, we may collect the following types of information:

  • Contact information such as name, email address, billing address, shipping address, and phone number
  • Order information such as products purchased, returns, exchanges, or cancellations
  • Account information such as login details and preferences (if you create an account)
  • Communication information such as messages or customer support inquiries
  • Device and usage information such as IP address, browser type, and how you interact with our website

We do not directly collect or store payment card information. All payment transactions are securely processed through trusted third-party payment providers using industry-standard security measures.

HOW WE USE YOUR PERSONAL INFORMATION

FERHANI uses personal information to operate our Services, process orders, improve customer experience, and communicate with customers.

We may use your information to:

  • Process and fulfill orders
  • Provide shipping updates and order confirmations
  • Respond to customer service inquiries
  • Improve our website, products, and shopping experience
  • Detect fraudulent or unauthorized activity
  • Maintain the security and functionality of our Services
  • Send promotional emails, marketing communications, or updates if you choose to receive them
  • Comply with legal obligations and enforce our policies

We only use personal information where necessary to operate our business and provide our Services.

HOW WE SHARE INFORMATION

FERHANI may share personal information with trusted third-party service providers that help us operate our business and provide our Services, including payment processing, shipping, analytics, customer support, and website functionality.

We may also share information:

  • To comply with legal obligations or lawful requests
  • To protect the rights, property, or safety of FERHANI, our customers, or others
  • In connection with a business transaction such as a merger, acquisition, or sale of assets
  • When you request or authorize us to share information with a third party

We do not sell personal information to third parties.

COOKIES & ANALYTICS

FERHANI may use cookies, analytics tools, and similar technologies to improve website functionality, analyze traffic, remember customer preferences, and enhance the shopping experience.

These technologies may collect information such as browser type, device information, pages visited, time spent on the website, and interactions with our Services.

We may also use trusted third-party analytics and marketing providers to help us understand website performance and improve advertising relevance.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Services.

YOUR RIGHTS & CHOICES

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time
  • Request information about how your personal information is used

Customers may unsubscribe from promotional emails by using the unsubscribe link included in marketing emails.

FERHANI may require verification of identity before processing certain privacy-related requests.

To exercise any privacy rights or submit a request, please contact us at support.ferhani@gmail.com .

SECURITY & POLICY UPDATES

FERHANI takes reasonable measures to help protect your personal information and maintain the security of our Services. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes to our business practices, operational needs, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

CONTACT

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

FERHANI
support.ferhani@gmail.com