Terms of service

FERHANI provides clothing, apparel, fragrances, and accessories through our online store. We reserve the right to update, modify, or discontinue any part of the website, products, or services at any time without notice.

By using this website, you confirm that you are at least the age of majority in your state or country of residence.

PRODUCTS & AVAILABILITY

We make every effort to accurately display our products, colors, and descriptions. However, actual colors and appearance may vary depending on your device or screen settings.

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

ORDERS

Once an order is placed, FERHANI reserves the right to accept, decline, or cancel the order at our discretion.

Customers are responsible for providing accurate billing, shipping, and contact information at checkout.

Order cancellation requests may be accepted before shipment but are not guaranteed once processing has begun.

PRICING

All prices are listed in USD unless otherwise stated. Prices may change without notice.

Customers are responsible for applicable taxes, customs duties, import fees, and shipping charges associated with international orders.

PROCESSING TIMES

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during product launches, restocks, holidays, sales periods, or high order volume.

Once an order has been processed and shipped, customers will receive a shipping confirmation email with tracking information.

Please note that processing times are separate from shipping and delivery estimates.

SHIPPING

FERHANI offers worldwide shipping. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside our control.

Once an order has been transferred to the shipping carrier, responsibility for the package passes to the customer.

LOST OR STOLEN PACKAGES

FERHANI is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier.

Customers are responsible for ensuring that shipping information is accurate at checkout. If a package is marked as delivered but cannot be located, customers should contact the shipping carrier directly to file a claim or investigation.

If you experience an issue with your delivery, please contact us and we will do our best to assist you.

REFUNDS & RETURNS

Customers may request a return within 14 days of receiving their order.

To be eligible for a refund, items must be returned in original condition with all tags attached and packaging intact.

Refunds will not be issued for items with removed, damaged, or ripped tags, or for items showing signs of wear, use, alteration, or damage.

FERHANI reserves the right to refuse returns that do not meet these conditions.

FRAGRANCE POLICY

Due to the nature of fragrance products, all fragrance sales are final once opened or used.

For hygiene and quality assurance reasons, fragrances may only be eligible for return or refund if the item arrives damaged, defective, or incorrect.

FERHANI reserves the right to refuse returns for fragrances that have been opened, tested, or used.

INTELLECTUAL PROPERTY

All content on this website, including logos, designs, graphics, text, images, and branding, is the property of FERHANI and may not be copied, reproduced, or used without written permission.

LIMITATION OF LIABILITY

FERHANI is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

All products and services are provided “as is” without warranties of any kind, except where required by law.

GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of the State of New York, United States.

CONTACT

For questions regarding these Terms of Service, please contact:

FERHANI
support.ferhani@gmail.com